At LUMIE SKIN, we aim to get your skincare products to you safely and on time.

Order Processing: Orders are usually processed within 3–5 business days. Once your order has been shipped, you will receive tracking details.

Delivery Time: Orders are usually delivered within 7–14 business days after processing. Please note that delivery times may vary depending on your location and courier.

Delays: Delivery times may be affected by courier delays, public holidays, customs, or circumstances beyond our control.

Incorrect Address: Please ensure that your shipping information is correct before placing your order. LUMIE SKIN cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete delivery details.

Tracking: Once your order has been shipped, tracking information will be provided so you can follow your delivery.

For questions about your order, please contact LUMIE SKIN at lumieskinstore@gmail.com.

At LUMIE SKIN, we want you to be happy with your purchase. If your order arrives damaged, defective, or you receive an item that is not what you ordered, please contact us within 7 days of receiving your order.

To assist you as quickly as possible, please provide:

* Your order number
* A brief description of the issue
* Clear photos of the product and its packaging

Once we receive your request and review the information provided, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement or refund.

Due to hygiene and safety requirements, skincare products that have been opened or used are not eligible for return, unless the item is defective or a return is otherwise required by applicable law.

LUMIE SKIN reserves the right to review each return or refund request individually.